Returns/Refund Policy

Shopping is risk-free with our 30-day return guarantee*. If for any reason you are not satisfied with your purchase, simply send the unused portion back to Alive and Well within 30 days of purchase. Return postage is the responsibility of the customer. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.

*Select products are final sale.

Please note that we are only able to process returns for a maximum of 3 items per year.

Shipping and handling charges are non-refundable. For returns via mail, the product must include your full name, order number and be carefully packaged.  Return postage is the responsibility of the customer.

Once your return has been received, a refund will be issued within 14 days in the original form of payment, and an email confirmation will be sent.

Please return shipments to the following address: